Welcome to Customer Service – Handling Problems with Ease
Now that you have mastered how to diffuse a difficult customer in the course Customer Service – Diffusing the Irate Customer, it’s time to learn how to handle the problems that may arise when working with the public.
Problems come in all flavors – from easy fixes to creative problem solving to problems you just have to make go away.
In this course, we will learn about the different types of problems and how to determine your course of action.
When you have finished the course, there is a short quiz and when you score 80% or more, you will receive a Certificate of Completion.