Customer Service 2 – Diffusing the Irate Customer

Welcome to Customer Service – Diffusing the Irate Customer

Now that you have mastered the basic techniques of customer service in the course Customer Service – The Basics, it’s time to concentrate on working with the difficult customer.

It is when a customer has an urgent need or a problem that needs to be fixed that you have the opportunity to really show your stuff!

In this course, we will learn about the different types of difficult customers, how to determine their real need and what you can do to turn a difficult customer into your biggest fan!


When you have finished the course, there is a short quiz and when you score 80% or more, you will receive a Certificate of Completion.

Course Information

Estimated Time: 1 hour

Difficulty: Beginner

Course Instructors

Mary P Parker Mary P Parker Instructor

Computer Management Corp, Cocoa, Florida ~~ Engaged in the development and delivery of multimedia training, certification programs and LMS management, Mary designs our courses and developed our website. She has been an instructor for a variety of adult learning programs, both on-site and online since 1983.

Bill Herrmann Bill Herrmann Instructional Designer

Silver Quarter Solutions, Asheville, North Carolina ~~ A Veteran-Owned technology firm with over 20 years experience designing multi-media solutions. As an Instructional Designer, Bill has partnered with us to script, design, and produce a variety of our courses and certification programs.

One-Time Payment

$39.99
1 year of access