Welcome to Customer Service – Management’s Role
Many organizations think that Customer Service is handled only by those employees who have direct contact with your customers.
The truth is Customer Service starts with management. It is management that not only provides the organization’s policies and procedures, but also sets the tone of an organization.
In this course we will discuss how great customer service in any organization begins with management.
When you have finished the course, there is a short quiz and when you score 80% or more, you will receive a Certificate of Completion.
- Before starting this course you must complete the required prerequisite track: Customer Service Courses 1, 2 & 3