Customer Service 4 – Management’s Role

Welcome to Customer Service – Management’s Role

Many organizations think that Customer Service is handled only by those employees who have direct contact with your customers.

The truth is Customer Service starts with management. It is management that not only provides the organization’s policies and procedures, but also sets the tone of an organization.

In this course we will discuss how great customer service in any organization begins with management.

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When you have finished the course, there is a short quiz and when you score 80% or more, you will receive a Certificate of Completion.

Course Instructors

Mary P Parker Instructor

Computer Management Corp, Cocoa, Florida ~~ Engaged in the development and delivery of multimedia training, certification programs and LMS management, Mary designs our courses and developed our website. She has been an instructor for a variety of adult learning programs, both on-site and online since 1983.

Bill Herrmann Instructional Designer

Silver Quarter Solutions, Asheville, North Carolina ~~ A Veteran-Owned technology firm with over 20 years experience designing multi-media solutions. As an Instructional Designer, Bill has partnered with us to script, design, and produce a variety of our courses and certification programs.

• Before starting this course you must complete the required prerequisite track: Customer Service Courses 1, 2 & 3

 

One-Time Payment

$39.99

1 year of access

 

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