Professional Wait Staff 1 – Guidelines and Responsibilities

Mary P Parker

Coming Soon!

Course Objectives

Lesson 1 – Server Function and Responsibilities

General Job Guidelines and Responsibilities

Menu Knowledge

Server Opening Procedures at the beginning of each shift

Server Closing Procedures at the end of each shift

Lesson 2 – The Guest

The Importance of the Guest

Service and Serving the Public

Building Rapport

Different Types of Guests

Recognizing Non-Verbal Clues from Guests

Lesson 3 – Personal Appearance

Uniform

Grooming

Estimated Time: 2 hours

Difficulty: Beginner

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Course Instructors

Mary P Parker Mary P Parker Instructor

Computer Management Corp, Cocoa, Florida ~~ Engaged in the development and delivery of multimedia training, certification programs and LMS management, Mary designs our courses and developed our website. She has been an instructor for a variety of adult learning programs, both on-site and online since 1983.

Pat Troy-Brooks Pat Troy-Brooks Instructor

The Workwise Group, Wilmington, Delaware ~~ Pat is a highly acclaimed workforce strategist, certified business & life coach, motivational speaker, and published author, with over 30 years of empowering people to create the lives they imagine through job readiness training, purposeful living, and life transitioning strategies.

 

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